About

About Us

The founding of BlackOps Technologies developed over many years. Between the founder and two partners, we can provide decades of diversified experience in the Information Technology industry. Providing services such as:

•  Consulting
•  Graphic design
•  Infrastructure cloud hosting
•  On-premise server installation/maintenance,
•  Cybersecurity management 
•  Workstation and printer maintenance. 

We proudly say we are jacks-of-all-trades in the industry.

We have a passion for technology and the positive effects that can be realized within an organization. We take great pride in seeing our clients prosper and take a deep sigh of relief knowing their information and network is secure, their equipment is monitored and up-to-date to function at peak performance, but most of all knowing they have a reliable partner to call on at any time whether they have a simple question or a disaster recovery scenario. 

We aim to develop long-term collaborative relationships with our clients. We work with honesty, integrity and always have our client’s best interests in mind. Let us work for you to take the technology worries away from your everyday tasks. 

 

Living our values ensures that we build and support great teams and foster a collaborative community around the world. They keep us on track to engage better with our customers, deliver exceptional services, continuously innovate, and build a strong company… all while having some fun!

About the Owner

With a Bachelor of Science in Information Technology majoring in Cloud Computing/System Administration, minoring in Cybersecurity, finishing up his MIT at Virginia Tech majoring in Analytics and Business Intelligence, and 10+ years in the industry, Cody saw a need in the Southwest Virginia and Northeast Tennessee community for an affordable and dependable managed IT service to help SWVA and NE TN stay current in the rapidly evolving technology world.

BlackOps Values

Partner & Customer Obsession

We are constantly listening to our customers and partners to enhance and improve their experience. At BlackOps, we start with our customers’ and partners’ needs and work backward, while continuously asking ourselves how we would feel if we were them. Although we pay attention to competitors and internal processes, we always make it our priority to obsess over our customers and partners.

Delivery Focused, Hands-On and Knowledge Led

At BlackOps, we vigorously protect our 100% engagement success rate. We ensure that our delivery teams all have strong hands-on SAP experience and backgrounds. We actively encourage learning, harvesting, and sharing of knowledge across our business to promote innovation and make certain that we stay ahead of the curve in a rapidly changing and evolving industry.

Focus on Speed, Agile Delivery, Actions & Results

Speed always matters. At BlackOps, we value and understand the benefits of calculated risk-taking. We release and communicate results very quickly to our customers and partners and immediately facilitate the capture and incorporation of rapid feedback. Better results always come from doing and improving faster.

Empowerment Earned From Ownership & Accountability

Business agility requires ownership and accountability. Our high caliber of leaders encourages ownership and accountability of individuals and teams for the quality and success of both the output and outcomes of any project. We empower our people to drive our success. We never say, “That’s not my job.” If we make an error, we take ownership and immediately take action to remediate it.

Deep Dive, Challenge, and Commit

BlackOps operates at all levels and we always stay connected to the details. We audit frequently and are always skeptical when metrics and anecdotes differ. We only carry out a deeper dive when we need to, staying high level when we can. We are not hesitant to challenge constructively but once a business decision is made, we will fully commit to it.

Learn, Be Curious, Focus, Invent & Simplify

We are focused on the outputs and results our customers and partners require. BlackOps is committed to our drive to learn, improve, invent and simplify and we understand that asking ‘why?’ will drive discovery and innovation. Our experience and expertise also give us the advantage to build solutions ourselves if they are not yet available in the market.

Challenging, High Pace, Exciting & Personal

Achieving success is easy when you have a team of experts who are empowered, motivated and happy. At BlackOps, we encourage a collaborative and supportive environment, and we work hard to understand and optimize our employee’s experience. We are 100% people-focused and invest heavily to provide ongoing team training and personal development.